Our Satisfaction Guarantee
At Sky Caskets we take pride in our customer satisfaction track record and we offer a Guarantee for all casket orders. When you place an order we will begin working immediately to determine availability for your area for the best delivery options possible. Free delivery available to the funeral homes, additional charges may apply.
We can guarantee delivery of your casket order to within 25 miles of most major cities in the U.S. and your order will show up on time and intact (see our casket shipping policy). If for any reason you are dissatisfied with your order placement Sky Caskets will work with you to remedy the situation.
SkyCaskets.com is not liable and shall be held harmless for any shipment delays due to inclement weather, acts of God, acts of war, governmental action, work stoppages, cargo refusal and/or carrier delays.
Casket Returns, Exchanges and Cancellations
Sky Caskets can work with you to make sure you get exactly the casket you are looking for. If you would like to exchange your casket order for a different model you will need to do so before it leaves our warehouse to avoid re-stocking fees and all shipping and handling charges incurred.
If after you receive your order and you would like to return, exchange, or cancel it for any reason, you may do so (provided there is no damage). Please contact our customer support team to discuss your options. If this is a cancellation, please send us a cancellation letter to email@example.com. You will be charged the shipping and handling costs to the agreed upon ship-to location, a $550.00 cost for the return shipment, plus a 25% restocking fee of the original invoice amount. Upon receiving the product back to our warehouse location, Sky Caskets will refund your initial down payment less any applicable return and restocking fees within 7-10 business days. All returns must be shipped and arrive to Sky Caskets no later than 20 from the cancellation letter date initiated. Any returns beyond 20 days, WILL NOT be accepted.
In the event that a chargeback is filed on your purchase, a 10 day return period of the product will be initiated. If the product is not received within 10 days of the filed chargeback, an 18% daily interest fee of the total purchase amount will take effect. If the casket is not received within 30 days, Sky Caskets will deem the product as stolen and will pursue and prosecute the client criminally for theft.
If you refuse acceptance of product and have the casket sent back to us without sending us a cancellation email, we will charge you a 25% restock fee, shipping and handling costs to ship the product to you and then $550.00 to ship it back to us.
We cannot return custom orders. Anytime we do a custom heap panel, custom paint job, or custom interior of any kind they are one off and made for a specific person and cannot be returned. All sales are final on custom orders. We also cannot return, cancel, or exchange “Clearance” items. They are sold as is. We also cannot accept a used casket. By law if a body has been placed in a casket for any amount of time, it is considered used and cannot be returned for any reason.
All refunds due will be processed within 7 to 10 business days once we receive your product (provided there is no damage).
If your product is delivered with damage, please sign the delivery receipt marked “damaged” and then inform us and will work out the best remedy to fix the problem.